Scandinavian Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 221-2350
Send Message

Customer Service:

  • (201) 896-3600
    International calls

Denmark Office:

  • +453 232 0000

Headquarters:

  • +468 797 4000

Norway Office:

  • +476 481 6050
  • (888) 959-6783
    Toll Free
  • (800) 437-5807
    US EuroBonus

Scandinavian Airlines Emails:

Complaints/ Feedback
Customer Service
Headquarters
Chief Service Officer, Executive Vice President and CSO, Vice President Global Customer Service
Legal
GDPR Inquiries
Sales/ Reservations
help@flysas.com
karl.sandlund@sas.se
Executive Vice President and COO
simon.pauck.hansen@sas.dk
Executive Vice President and COO
magnus.hurst@sas.se
Head of Global Customer Liability and Recovery
rickard.gustafson@sas.se
President and Chief Executive Officer
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How to Contact Scandinavian Airlines Customer Service?

Most Popular Number:

(800) 221-2350
Total calls: 97 Issues resolved: 2 Last call: Mar 29, 2024

What Is the Scandinavian Airlines (SAS) Phone Number?

If you want to find out details about booking flights, corporate trips, or other company services, as well as refunds, dial one of the following Scandinavian Airlines customer service numbers: 1-800-221-2350 or 1-201-896-3600. Are you a gold/diamond member who needs to understand certain company services? Call 468-797-4000.
If any of these company hotlines are busy, you can search for the answer to your question on the “SAS customer service” page. To go on it, follow the “Help & Support” hyperlink in the bottom menu of the official company website.

What Is the Scandinavian Airlines (SAS) Customer Care Email Address?

Visit the “Help & Support” page and go to the block with the main Scandinavian Airlines contacts by clicking on “SAS Eurobonus”. Choose an option you need in the “Self-Service” block, and fill out a special form. To find out more details about the company's sustainability work, send a letter to the following company email: environment@sas.se. With sponsorship requests, contact here: sponsring@sas.se. If you need to get in touch with the Investor Relations Team, use the following Scandinavian Airlines contact: investor.relations@sas.se. Are you a journalist who needs information about the company for media? Write here: press@sas.se.

What Is the Scandinavian Airlines (SAS) Corporate Office Address?

The SAS Airlines headquarters is located at Frösundaviks Allé 1, Solna, Stockholm 169 70, SE, Sweden. You may also need the other two company addresses. The first is Lysaker torg 15, Lysaker, Oslo 1366, NO. And the second is Amager Strandvej 392, Kastrup, Copenhagen 2770, DK. Use one of them for personal visits or sending corporate-related correspondence.

What Is the Scandinavian Airlines (SAS) Customer Service Hours?

The SAS working hours vary depending on the support line. Scandinavian Airlines customer service operates Monday through Friday from 9 a.m. to 7 p.m. EST and from 9 a.m. to 5 p.m. EST on the weekends. The line that serves gold/diamond members gives help Monday through Friday from 7 p.m. to 01:00 a.m. CET and from 5 a.m. to 11 p.m. CET on the weekends. Based on the call volume trends provided by the SAS official site, the best time for communicating by phone is the beginning and the end of the day.

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Contact Information

Scandinavian Airlines Website:

Scandinavian Airlines Help Center:

Corporate Office Address:

Scandinavian Airlines System-Denmark-Norway-Sweden
Frösundaviks Allé 1, Solna
Stockholm, Stockholm SE-195 87
Sweden

Other Info (opening hours):

Hours:

Monday – Friday: 09.00 – 19.00 EST

Saturday: 09.00 – 17.00 EST

Sunday: 10.00 – 19.00 EST


Other Location:

Lysaker torg 15, Lysaker,

Oslo 1366, NO


Amager Strandvej 392,

Kastrup, Copenhagen 2770, DK


301 Route 17 North,

Suite 500,

Rutherford, NJ 07070

More contact details

Fax:

1-201-896-3729

Scandinavian Airlines Rating Based on 26 Reviews

Rating details

2.6
more details
Customer service
Level of Comfort
Facilities and Services
Location

Rating stats

Rating trend

Summary of Scandinavian Airlines Customer Service Calls

186 TOTAL
CALLS
12:43 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scandinavian Airlines?

Request for Information Question:

  • “Question on SAS lounge hours in NEwark”
  • “Checking on baggage allowance”
  • “Seat assignment & business class questions”

Activation/ Cancellation Question:

  • “Canceled flight”
  • “Flight cancelled”
  • “My flight is cancel 7 hours ago and I don't have any Info about other flight”

Return/ Replace Question:

  • “Change flight”
  • “Change ticket”
  • “Change”

Refund Question:

  • “Refund”
  • “Supposed to get refund on a flight I took on may 16 per customer service never received”

Product/ Service Question:

  • “Can't book on line extra check in bag- system just goes around and around”
  • “Damaged bag”

Shipping and Delivery Question:

  • “I didn't received my Credit return when my flight has Cancel at July 16”

Payments and Charges Question:

  • “Was charged 80 euros for one drinki in flight”

Other Question:

  • “Tickets”
  • “Problem with my flight time that you have booked me on”
  • “Book new ticket”

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