Contact Scandinavian Airlines Customer Service
Scandinavian Airlines Phone Numbers and Emails
Toll-Free Number:
-
(800) 221-2350
Customer Service:
-
(201) 896-3600International calls
Denmark Office:
-
+453 232 0000
Headquarters:
-
+468 797 4000
Scandinavian Airlines Emails:
Complaints/ Feedback
Customer Service
Headquarters
Chief Service Officer, Executive Vice President and CSO, Vice President Global Customer Service
Contact Information
Scandinavian Airlines Website:
Scandinavian Airlines Help Center:
Corporate Office Address:
Scandinavian Airlines System-Denmark-Norway-Sweden
Frösundaviks Allé 1, Solna
Stockholm,
Stockholm
SE-195 87
Sweden
Other Info (opening hours):
Hours:
Monday – Friday: 09.00 – 19.00 EST
Saturday: 09.00 – 17.00 EST
Sunday: 10.00 – 19.00 EST
Other Location:
Lysaker torg 15, Lysaker,
Oslo 1366, NO
Amager Strandvej 392,
Kastrup, Copenhagen 2770, DK
301 Route 17 North,
Suite 500,
Rutherford, NJ 07070
Fax:
1-201-896-3729
Summary of Scandinavian Airlines Customer Service Calls
186
TOTAL
CALLS
CALLS
12:43
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Scandinavian Airlines?
Request for Information Question:
- “Question on SAS lounge hours in NEwark”
- “Checking on baggage allowance”
- “Seat assignment & business class questions”
Activation/ Cancellation Question:
- “Canceled flight”
- “Flight cancelled”
- “My flight is cancel 7 hours ago and I don't have any Info about other flight”
Return/ Replace Question:
- “Change flight”
- “Change ticket”
- “Change”
Refund Question:
- “Refund”
- “Supposed to get refund on a flight I took on may 16 per customer service never received”
Product/ Service Question:
- “Can't book on line extra check in bag- system just goes around and around”
- “Damaged bag”
Shipping and Delivery Question:
- “I didn't received my Credit return when my flight has Cancel at July 16”
Payments and Charges Question:
- “Was charged 80 euros for one drinki in flight”
Other Question:
- “Tickets”
- “Problem with my flight time that you have booked me on”
- “Book new ticket”
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Scandinavian Airlines