State: New York City: New York City Clear all filters (1 of 6 reviews match)
We tried to upgrade our coach tickets (EWR-Copenhagen) to Economy Plus, and used 30,000 points to do so--19,000 of which are expiring. The reply: You'll hear 24 hours ahead. We heard--and no upgrade. So the points we earned over several years with SAS became useless....
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SAS compensated some vouchers which were supposed to be valid for 5 years and that was confirmed by their public relations manager but today when I was ready to use the vouche...

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